At Alva Trading LLC, customer satisfaction is our top priority. We stand behind the quality of our products and strive to ensure every order meets your expectations.
If you receive a product that is damaged, defective, or incorrect, you may request a refund or replacement according to the terms below.
Eligibility for Refund
You must notify us within 7 days of receiving your order.
The product must be unused, undamaged, and in its original packaging.
Proof of damage or issue (such as photos or videos) must be provided for review.
Non-Refundable Items
Custom or special-order items.
Products damaged due to mishandling or improper use after delivery.
Shipping and handling fees are non-refundable once the order is dispatched.
Refund Process
Contact our support team via info@alvatradingllc.com or WhatsApp: +1 (518) 334-6729.
Our team will review your claim and may request additional details or proof.
Once approved, refunds will be issued within 7–10 business days to your original payment method.
Replacements
If applicable, we may offer a replacement product instead of a refund. Replacements will be shipped once the returned item is received and inspected.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please contact your bank or payment provider. If the issue persists, reach out to us directly for assistance.
At Alva Trading LLC, we aim to make every transaction fair, transparent, and secure — ensuring peace of mind for all our customers worldwide.
